Refund Policy

At Orgenera, customer satisfaction is a priority, but we also take measures to ensure fairness and protect our business. This Refund Policy outlines the terms and conditions for refunds, returns, and exchanges.

1. Time Frame for Returns and Refunds

Customers must request a return or refund within 48 hours of receiving the product.

2. Eligibility for Refunds

Refunds are only applicable under the following conditions:

• Damaged During Shipping: Products that arrive damaged or defective due to shipping are eligible for refunds. Customers must provide clear photographic evidence of the damage.
• Incorrect Items: If you receive an incorrect product, you may request a return and refund.

Non-Refundable Items and Conditions:

• Products that have been opened, used, or have a broken seal are not eligible for a refund or return.
• Sale or clearance items are non-refundable.
• Claims that a product did not work as intended will not qualify for refunds.

3. Inspection Process

• For any refund request, the product must be returned to us for inspection: Customers are responsible for the cost of return shipping.
• Products must be returned in their original packaging.
• Upon receiving the returned item, we will inspect it within 14 business days to determine refund eligibility.

4. Fraud Prevention

• Measures To Prevent

Fraudulent claims:

• Refunds will only be issued after a thorough inspection of the returned product.
• Any fraudulent activity, such as tampering with a product, will result in immediate disqualification from refunds and the right to take legal action.
• We reserve the right to deny refunds for claims that do not meet our policy terms.

5. Return Shipping Costs

• The customer is responsible for the cost of shipping the product back to us. We recommend using a trackable shipping service to ensure safe and timely delivery.

6. Refund Process

• Refunds will only be issued to the original payment method (e.g., credit card, PayPal).
• We do not offer store credit or alternative refund methods.
• Refunds may take 5-10 business days to reflect in your account, depending on your payment provider.

7. Customer Obligations

• Proof of delivery: Customers are obligated to take a picture or a video proof of the product in original sealed shipping packages at the time of receiving.
• Proof of Issues: Customers must provide photographic evidence of any damage or shipping issues when submitting a refund request.
• Accurate Shipping Information: Customers are responsible for providing accurate shipping details. Refunds will not be issued for orders shipped to incorrect addresses provided by the customer.

8. Chargebacks and Disputes

To protect our business from loss:

• Customers are encouraged to contact us directly for any issues before filing chargebacks.
• In cases where a chargeback is filed bypassing our refund process, we reserve the right to dispute the chargeback with all necessary evidence, including shipping confirmations, return communications, and product condition reports.

9. Contact Information

For questions, concerns, or to exercise your privacy rights, please contact us: 

• Call: (224) 329 0304
• WhatsApp: (312) 598-2807
•  Website: orgenera.com
• Email: support@orgenera.com

By purchasing from Orgenera, customers agree to these terms. These policies are designed to ensure fairness and transparency while protecting our business from fraudulent activities.