Privacy Policy

Orgenera (“we,” “our,” or “us”) is committed to safeguarding the privacy and personal information of our customers. This Privacy Policy explains how we collect, use, disclose, and protect your data when you use our services, including purchasing our organic, natural, vegan, and plant-based products. By using our website, you consent to the terms outlined below.

1. Information We Collect

We collect the following categories of personal data to ensure we can provide you with high-quality service:

2. Personal Information

• Full name, email address, phone number, shipping and billing addresses.
• Payment information, such as credit/debit card details, securely processed through third-party payment providers.

3. Non-Personal Information

• Device information, browser type, IP address, and browsing behavior on our site.
• Data collected via cookies and similar tracking technologies to optimize user experience.

4. Sensitive Information

• We do not intentionally collect or process sensitive personal information, such as Social Security Numbers, health data, or biometric information.

5. How We Collect Your Data

We collect data through the following methods:

• Direct Interaction: When you place orders, contact us, or fill out forms on our website. Cookies and Tracking Technologies: To improve user experience and website functionality.
• Third-Party Tools: Payment gateways and delivery service providers who help facilitate your transactions and orders.

6. Purpose of Data Collection

We use your data for the following purposes:

• Order Processing: To process, fulfill, and deliver your orders efficiently.
• Customer Support: To respond to your inquiries and provide updates about your orders.
• Legal Compliance: To fulfill tax, accounting, or legal obligations as required by applicable laws. Fraud Prevention: To detect and prevent fraudulent or unauthorized activities.
• Improvement of Services: To analyze website usage and enhance user experience.
• We strictly do not use your data for marketing or advertising purposes without your explicit consent.

7. Data Sharing and Disclosure

We only share your information with trusted partners and service providers under the following conditions:

• Payment Processing: With third-party payment processors to securely handle your transactions. Shipping Services: With delivery partners for accurate and timely shipment of your orders.
• We ensure these partners comply with strict data protection requirements and do not use your information for any purposes beyond fulfilling their contractual obligations.
  
• We do not sell, rent, or share your personal data with third parties for marketing purposes.

8. Data Retention Policy

We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy:

• Active Transactions: Data will be stored until your order has been processed, delivered, and any related issues (e.g., returns or refunds) have been resolved.
• Legal Compliance: Certain information may be retained longer for tax, legal, or audit purposes.
• After the retention period expires, data is securely deleted or anonymized.

9. Data Security Measures

We implement industry-standard security measures to protect your data, including:

• SSL Encryption: Secure transmission of all sensitive information, such as payment details. Secure Servers: Restricted access to servers where data is stored.
• Regular Audits: Routine assessments of our systems to identify and address vulnerabilities. Data Minimization: Collecting and storing only the data necessary for providing our services.
• While we take every precaution to safeguard your data, no system is entirely immune to breaches. By using our website, you acknowledge this inherent risk.

10. Your Rights

You have the following rights concerning your personal data:

• Access and Portability

You may request access to the personal data we hold about you and receive it in a structured, commonly used, and machine-readable format.

• Data Correction

You can request corrections to any inaccuracies in your personal data.

• Data Deletion

You have the right to request deletion of your personal information after order fulfillment, subject to legal retention requirements.

• Limitations

Requests related to excessive or unfounded demands may incur a reasonable fee or be denied.

To exercise your rights, please contact us as outlined in Section 12.

11. Compliance With Privacy Laws

• While Orgenera is based in Illinois, we endeavor to comply with applicable federal and state privacy laws, including:
• California Consumer Privacy Act (CCPA): California residents may request details on how their personal information is collected and used, even if our primary operations are outside of California.
• Children’s Online Privacy Protection Act (COPPA): We take special precautions to ensure compliance regarding children’s data (see Section 9).

12. Children’s Privacy

• Our website is intended for users of all ages. However, we comply with COPPA and do not knowingly collect personal data from children under 13 without verified parental consent. If we learn that we have inadvertently collected such data, we will delete it promptly.

13. Liability Limitation

• We are not responsible for unauthorized access to personal information caused by circumstances beyond our reasonable control, including but not limited to cyberattacks, natural disasters, or technical failures.
• By using our website, you agree to hold us harmless from liabilities arising from such events, except as required by applicable law.

14. Dispute Resolution

• In the event of a dispute related to your privacy, you agree to resolve the matter through arbitration under Illinois law. Any claims must be brought within one year of the event giving rise to the dispute.

15. Contact Information

For questions, concerns, or to exercise your privacy rights, please contact us: 

• Call: (224) 329 0304
• WhatsApp: (312) 598-2807
• Website: orgenera.com
• Email: support@orgenera.com

16. Updates to This Privacy Policy

• We reserve the right to amend this policy at any time. Updates will be posted on this page, with the “Effective Date” revised accordingly. Continued use of our services constitutes acceptance of any changes.